Dining Policies and Procedures
- Scope of Dining Policies
Scope of Dining Policies
The following sections contain general policies for students who have purchased an on-campus meal plan. Virginia Tech students and student organizations that have an on-campus meal plan are required to know and to comply with these policies. Violations of this policy can be adjudicated by the governing department and/or the Office of Student Conduct, when appropriate.
- Dining Policies and Procedures
Dining Policies and Procedures
Dining Guide
Dining policies and procedures are governed by the Dining Guide, an online publication detailing the operation of dining plans, Dining Dollars accounts, refunds and terms. For full information, go to www.studentprograms.vt.edu/diningguide.
Required Dining Plans
All on-campus residents are required to purchase a major dining plan (Major Flex or Mega Flex) as part of their housing/dining contract. Off-campus students may choose to purchase a dining plan.
Lost ID Policy
If you lose your ID card, contact the Hokie Passport Office at 231-5121 (Monday-Friday, 8:00 a.m.-5:00 p.m.), or the Virginia Tech Police Department at 231-6411 (after hours) so your ID card can be protected from misuse. You must have a driver's license or another form of photo identification in order to report your lost ID.
The university assumes no responsibility for illegitimate purchases from your account prior to your notifying the proper authorities that it is lost or stolen.
All customers wishing to use a dining account to purchase food must present their Hokie Passport ID for payment. In order to protect your account, there will be no exceptions.
Customers who have lost a Hokie Passport ID will need to do one of the following in order to eat:
- Monday - Friday before 5:00 p.m.: Go to the Hokie Passport Office located in 100 Student Services Building to obtain a new Hokie Passport ID card.
- Monday - Friday after 5:00 p.m. or on the weekends
Go to Owens Food Court to request and complete a lost card disclaimer. This disclaimer will allow you to eat at Owens Food Court, D2, or Shultz Dining Center (you cannot eat at West End Market, Hokie Grill & Co., Squires Food Court, or Deet's Place). You will be required to obtain a new Hokie Passport ID by 5:00 p.m. the following business day. - or pay cash.
After re-validating your account, take your new ID to the dining center where you ate to ensure your account has been correctly updated.
Dining Dollars and Hokie Passport Accounts cannot be accessed without a student ID card.
Sick Meal Policy
Students who are sick or unable to visit a dining facility because of a temporary physical disability (e.g., broken leg or back injury) can make special meal arrangements. The managers of D2, Shultz Dining Center, and Owens Food Court must be called in advance to arrange for this service. The individual requesting this service must provide the name of the student who will be picking up the meal, a meal preference, a time when the meal will be picked up, a telephone number where the student can be reached, and the student ID of the person requesting the meal.
The individual requesting the meal must write down the name of the manager who is coordinating the sick meal and give it to the person picking up the meal.
Students must call the manager for each sick meal needed. If the illness or temporary disability extends over two days, a doctor’s note detailing the condition must be presented to the manager, and a special pass will be issued.
Use the following phone numbers to arrange for this service:
- D2 (540) 231-6130
- Shultz Dining Center (540) 231-6873
- Owens Food Court (540) 231-6187
Mug Policy
For your safety, state health regulations no longer allow the use of personal containers and cups. Please use the cups and containers provided.
Table Card Program
Virginia Tech registered student organizations, colleges, and departments may request permission to place table cards in Student Programs' dining centers. Commercial advertising is not permitted.
For full information, go to www.studentprograms.vt.edu/tablecard/.
Dine with Faculty
Our Dine with Faculty program allows student dining plan holders the opportunity to take Virginia Tech faculty members out to eat on us. This is an opportunity for students to meet with faculty in a casual setting to discuss mutual interests and enhance the overall educational experience. For full information: www.studentprograms.vt.edu/dining/facultydine.php.
Family Flex Bonus
A Family Flex Bonus is a separate account given to dining plan holders so that they can treat family or friends to dinner when they come to visit. The bonus is $6.50 Flex Dollars.
Dining plan holders can use this Family Flex Bonus during the Fall or Spring semester on Fridays, Saturdays, or Sundays. For full information, go to www.studentprograms.vt.edu/faq/diningfaq.php#guest.